Privacy Policy for ParadiesRheintal App

Effective Date: March 19, 2025
Last Updated: March 19, 2025

Paradies Rheintal ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Paradies Rheintal mobile application ("App") and related services.

By downloading, installing, and using the Paradies Rheintal app, you consent to the processing of your personal data as described in this policy.

1. Data Controller & Contact Information

Paradies Rheintal is responsible for your personal data.

📍 Company Name: Paradies Rheintal
📧 Email: office(at)paradiesrheintal.com
📍 Address: Fläscherstrasse 9, CH-7310 Bad Ragaz, Switzerland

For privacy inquiries or to exercise your data rights, please contact us.

2. Information We Collect

We collect different types of information based on your use of the Paradies Rheintal app.

2.1 Personal Data You Provide

Account Data: Name, email, phone number, and password (if account registration is available).
Booking Information: Travel dates, tour preferences, and payment details.
Support & Feedback Data: Messages sent via in-app customer support.

2.2 Automatically Collected Data

Device Information: Device model, operating system (iOS/Android), and app version.
Usage Data: Pages visited, time spent in-app, and interactions.
Crash & Performance Data: App crashes, errors, and debugging logs (via Google Firebase or Apple diagnostics).

2.3 Location Data (If Enabled)

If you enable GPS/location services, the app may collect your real-time location for:
- Personalized tour recommendations.
- Navigation and map functionality.
- Nearby attractions and services.
You can disable location tracking at any time in your device settings.

2.4 Camera, Microphone, and Storage Access

If enabled, the app may request access to:

Camera & Photos – for uploading profile pictures or scanning QR codes.
Microphone – for voice search or live tour commentary.
Storage – for saving travel documents or tickets.

All permissions are optional, and the app will function with limited features if denied.

3. How We Use Your Data

We use your personal data for the following purposes:

Tour Bookings & Payments: To process reservations and transactions securely.
Customer Support: To respond to inquiries, provide assistance, and improve services.
Push Notifications: To send alerts about bookings, updates, or special promotions (you can disable notifications in settings).
App Improvements: To analyze user behavior and enhance the app’s functionality.
Security & Fraud Prevention: To protect user data, detect fraud, and comply with legal obligations.

We do not sell or share your personal data for third-party marketing purposes.

4. Data Sharing & Third Parties

4.1 Sharing with Service Providers

We work with trusted third-party providers to support essential app functions. These providers handle your data in compliance with GDPR and Apple/Google App Store policies.

Google Firebase: Used for app analytics, crash reporting, and performance monitoring.
Google Maps API: Provides map and location-based services within the app.
Stripe / PayPal: Handles secure payment processing for bookings.
Apple Sign-In / Google Sign-In: Allows easy authentication when logging into your account.

4.2 Legal & Regulatory Authorities

We may disclose your personal data if required by law enforcement agencies, regulatory bodies, or government authorities in accordance with legal obligations.

4.3 International Data Transfers

If your data is transferred outside Switzerland or the European Economic Area (EEA), we ensure adequate protection through:

EU Standard Contractual Clauses (SCCs)
Swiss & EU-U.S. Data Privacy Frameworks

We take steps to safeguard your personal data during such transfers.

5. User Rights & Data Deletion

As a user, you have the right to:

✔ Access your personal data.
✔ Update or correct inaccurate information.
✔ Request data deletion ("Right to be Forgotten").
✔ Withdraw consent for marketing (unsubscribe from emails or notifications).
✔ Disable tracking & analytics via device settings.

5.1 How to Request Data Deletion

To delete your account and associated data, you can:

Use the in-app "Delete My Account" feature (if available).
Email us at [Insert Contact Email] with your request.
Uninstall the app (this stops further data collection but does not delete stored data).

We will process deletion requests within 30 days.

6. Cookies & Tracking Technologies

The Paradies Rheintal app uses cookies and similar technologies for:

Performance analytics (Google Firebase, Apple Diagnostics).
Personalizing app content and recommendations.
Secure login and authentication (Apple/Google Sign-In).

You can opt out of analytics tracking in the app settings.

7. Children's Privacy

This app is not intended for children under 16. If we learn that a child has provided personal data without parental consent, we will delete it immediately.

If you believe a minor has used our services, please contact us.

8. Security Measures

We take appropriate measures to protect your data, including:

SSL encryption for secure data transmission.
Two-factor authentication (2FA) for account security.
Access controls to prevent unauthorized access.
Regular security audits to detect vulnerabilities.

If a data breach occurs, affected users will be notified within 72 hours.

9. Third-Party Links & External Websites

Our app may contain links to third-party websites (e.g., hotel bookings, external tour agencies). We are not responsible for their privacy practices, and we encourage you to review their policies separately.

10. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted in the Privacy Policy section of the app, and significant updates will be communicated via notifications.

Last updated: March 19, 2025

11. Contact Us

For privacy-related questions or to exercise your rights, contact:

📧 Email: office(at)paradiesrheintal.com
📍 Address: Fläscherstrasse 9, CH-7310 Bad Ragaz, Switzerland

By using the Paradies Rheintal app, you acknowledge that you have read and understood this Privacy Policy.